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FAQ

Need some help? Here’s where you’ll find it - along with every most commonly-asked lottery question you could possibly think of. Simply take a look below to find the answers you need, and if you still don’t come right, just contact us and our support team will have your back.

Getting Started

Q: How do I play at Giant Lottos?

A: In a word, easily! If you’re a new player then firstly, welcome. Secondly, the best way to get started is by following our user-friendly “How to Play” guide, which you’ll find here. Just take a few moments to familiarise yourself with the process, and you’ll be ready to start hitting those jackpots in no time!

Q: How much time do I have to buy my lottery tickets before a draw?

A: At Giant Lottos, we give you until 2 hours before the official lottery cut-off times to purchase your tickets, which is generally 4 - 5 hours before the draws themselves take place. We do this in order to ensure that all tickets purchased are processed successfully before draw time.

International Lottery Games

Q: Which international lotteries and raffles does Giant Lottos currently offer?

A: While we’re always looking to expand our range, right now you can choose to enjoy thrilling jackpot action with any of these top lottery and raffle games:

  • USA Powerball

With millions up for grabs every week in the USA Powerball, here’s what you can expect from one of the world’s biggest lotteries:

    • Minimum Jackpot: $40 million

    • Record Jackpot: $1.58 billion

    • Draw Days: Wednesdays and Saturdays

    • Draw Format: Choose any 5 main numbers between 1 and 69, as well as 1 Powerball number between 1 and 26, for every ticket you purchase

    • Ticket Purchasing Deadline: 12pm GMT every draw day

    • Draw Time: 9pm Central Time

    • Number of Prize Tiers: 9

    • Number of Rollovers Allowed: Unlimited

    • Giant Lottos Purchasing Location New York, USA

Want to find out more? Then click here and start making your play for the ultimate in USA Powerball winnings!

  • USA Mega Millions

Get ready to play for mega jackpots with the USA Mega Millions, and enjoy nothing but the best in top lotto action:

    • Minimum Jackpot: $15 million

    • Record Jackpot: $656 million

    • Draw Days: Tuesdays and Fridays

    • Draw Format: Choose any 5 main numbers between 1 and 75, as well as 1 Mega Number between 1 and 15, for every ticket you purchase

    • Ticket Purchasing Deadline: 12pm GMT every draw day

    • Draw Time: 11pm Eastern Time

    • Number of Prize Tiers: 9

    • Number of Rollovers Allowed: Unlimited

    • Giant Lottos Purchasing Location: New York, USA

Want to find out more? Then click here and start making your play for the ultimate in USA Mega Millions winnings!

  • UK National Lottery

Join in the excitement with one of the UK’s most thrilling lotteries and get ready for multi-million adrenaline like never before:

    • Minimum Jackpot: £2.1 million

    • Record Jackpot: £50 million

    • Draw Days: Wednesdays and Saturdays

    • Draw Format: Choose any 6 main numbers between 1 and 59, for every ticket you purchase

    • Ticket Purchasing Deadline: 4pm GMT every draw day

    • Draw Time: 8pm GMT

    • Number of Prize Tiers: 6

    • Number of Rollovers Allowed: The jackpot can rollover until it reaches a maximum of £50 million. If no Tier 1 winner is found, it will be distributed amongst the winning players in the next highest tier

    • Giant Lottos Purchasing Location: Staffordshire, UK

Want to find out more? Then click here and start making your play for the ultimate in UK National Lottery winnings!

  • Irish National Lottery

The only lucky charm you need with this multi-million thriller is a ticket from Giant Lottos:

    • Minimum Jackpot: €2.6 million

    • Record Jackpot: €25 million

    • Draw Days: Wednesdays and Saturdays

    • Draw Format: Choose any 6 main numbers between 1 and 47, for every ticket you purchase

    • Ticket Purchasing Deadline: 5pm GMT every draw day

    • Draw Time: 8pm GMT

    • Number of Prize Tiers: 8

    • Number of Rollovers Allowed: Unlimited

    • Giant Lottos Purchasing Location: Cork, Ireland

Want to find out more? Then click here and start making your play for the ultimate in Irish National Lottery winnings!

  • SuperEnaLotto

Italy’s top lottery is your gain, with millions to be won every week from just one ticket purchase:

    • Minimum Jackpot: €1.7 million

    • Record Jackpot: €177.8 million

    • Draw Days: Tuesdays, Thursdays and Saturdays

    • Draw Format: Choose any 6 main numbers between 1 and 90, for every ticket you purchase

    • Ticket Purchasing Deadline: 4pm GMT every draw day

    • Draw Time: 7pm GMT

    • Number of Prize Tiers: 6

    • Number of Rollovers Allowed: Unlimited

    • Giant Lottos Purchasing Location: Viareggio, Italy

Want to find out more? Then click here and start making your play for the ultimate in SuperEnaLotto winnings!

  •  Mega-Sena

Enjoy a carnival of winning excitement with Brazil’s favourite multi-million lottery:

    • Minimum Jackpot: R$2 million

    • Record Jackpot: R$145 million

    • Draw Days: Wednesdays and Saturdays

    • Draw Format: Choose any 6 main numbers between 1 and 60, for every ticket you purchase

    • Ticket Purchasing Deadline: 4pm GMT every draw day

    • Draw Time: 8pm Brasilia Time 

    • Number of Prize Tiers: 3

    • Number of Rollovers Allowed: Unlimited

    • Giant Lottos Purchasing Location: Rio de Janeiro, Brazil

Want to find out more? Then click here and start making your play for the ultimate in Mega-Sena winnings!

  • Canadian Lotto 649

The Great White North might be cold, but the Canadian Lotto 649 is sizzling hot:

    • Minimum Jackpot: CAD$5 million

    • Record Jackpot: CAD$64 million

    • Draw Days: Wednesdays and Saturdays

    • Draw Format: Choose any 6 main numbers between 1 and 49, for every ticket you purchase

    • Ticket Purchasing Deadline: 6pm Eastern Time every draw day

    • Draw Time: 10:30pm Eastern Time

    • Number of Prize Tiers: 7

    • Number of Rollovers Allowed: Unlimited

    • Giant Lottos Purchasing Location: Montreal, Canada

Want to find out more? Then click here and start making your play for the ultimate in Canadian Lotto 649 winnings!

  • German 6aus49 Lottery

Find out what it feels like to be a multi-millionaire with a top-paying jackpot from Germany’s favourite lottery:

    • Minimum Jackpot: €1 million

    • Record Jackpot: €45.4 million

    • Draw Days: Wednesdays and Saturdays

    • Draw Format: Choose any 6 main numbers between 1 and 49, as well as 1 Super Number between 0 and 9, for every ticket you purchase

    • Ticket Purchasing Deadline: 6pm GMT every draw day

    • Draw Time: 5:25pm GMT every Wednesday and 6:25pm GMT every Saturday 

    • Number of Prize Tiers: 9

    • Number of Rollovers Allowed: The jackpot can rollover a maximum of 13 times. If no Tier 1 winner is found, it will be distributed amongst the winning players in the next highest tier

    • Giant Lottos Purchasing Location: Vyutsberge, Germany

Want to find out more? Then click here and start making your play for the ultimate in German 6aus49 Lottery winnings!

  • EuroMillions

So much jackpot glory to be enjoyed, so much luxury to look forward to:

    • Minimum Jackpot: €17 million 

    • Record Jackpot: €190 million

    • Draw days: Tuesdays and Fridays 

    • Draw Format: Choose any 5 main numbers between 1 and 50, as well as 2 Lucky Stars between 1 and 12, for every ticket you purchase

    • Ticket Purchasing Deadline: 6pm GMT every draw day

    • Draw Time: 9pm GMT

    • Number of Prize Tiers: 13

    • Number of Rollovers Allowed: The jackpot can rollover until it reaches a maximum of £190 million. Once the EuroMillions has reached its cap, it can rollover a further 4 times before it must be won. If no Tier 1 winner is found, it will be distributed amongst the winning players in the next highest tier

    • Giant Lottos Purchasing Location: Staffordshire, UK

Want to find out more? Then click here and start making your play for the ultimate in EuroMillions winnings!

  • EuroJackpot

Play to win with one of Europe’s biggest and best lotteries and enjoy thrilling jackpot action with every ticket you buy:

    • Minimum Jackpot: €10 million

    • Record Jackpot: €90 million

    • Draw day: Fridays

    • Draw Format: Choose any 5 main numbers between 1 and 50, as well as 2 extra numbers between 1 and 10, for every ticket you purchase

    • Ticket Purchasing Deadline: 5pm GMT every draw day

    • Draw Time: 9pm Central European Time 

    • Number of Prize Tiers: 12

    • Number of Rollovers Allowed: The jackpot can rollover until it reaches a maximum of £90 million. Any prize money accumulated over €90 million will roll down to the lower prize tier. This apportioning of additional funds will continue until the jackpot is won.

    • Giant Lottos Purchasing Location: Vyutsberge, Germany

Want to find out more? Then click here and start making your play for the ultimate in EuroJackpot winnings!

  • Loteria Nacional Extra Raffle

Add a little extra to your bank account with the Loteria Nacional Extra - the Spanish raffle game with millions in winnings on offer:

    • Jackpot Total: Up to €140 million

    • Draw Day: 1st or 2nd Saturday of the month

    • Draw Format: Choose a ticket with a particular pre-populated 5-digit combination, and then purchase up to 10 shares (or décimos) in that ticket. Each monthly draw offers a total of 37,151 winning combinations

    • Ticket Purchasing Deadline: 5pm GMT every draw day

    • Number of Prize Tiers: 3 main prize tiers with additional smaller, special prizes awarded

    • Number of Rollovers Allowed: No rollovers needed, as the game’s raffle-style nature ensures guaranteed winners on every draw day

    • Giant Lottos Purchasing Location: Barcelona, Spain

Want to find out more? Then click here and start making your play for the ultimate in Loteria Nacional Extra winnings!

  • El Gordo de Navidad (Christmas Lottery) Raffle

Give yourself the gift of winning with Spain’s multi-million El Gordo de Navidad Christmas Lottery:

    • Jackpot total: €2.31 billion

    • Draw day: Held annually on 22 December

    • Draw Format: Choose a ticket with a particular pre-populated 5-digit combination, and then purchase up to 10 shares (or décimos) in that ticket for the chance to win the top jackpot prize of €4 million 

    • Ticket Purchasing Deadline: 1pm GMT every draw day

    • Number of Prize Tiers: 5 main prize tiers with additional prizes available per tier

    • Number of Rollovers Allowed: No rollovers needed, as the game’s raffle-style nature ensures guaranteed winners on every draw day

    • Giant Lottos Purchasing Location: Barcelona, Spain

Want to find out more? Then click here and start making your play for the ultimate in El Gordo de Navidad winnings!

  • El Gordo de Verano (Summer Lottery) Raffle

Enjoy a red-hot summer of winning excitement with the El Gordo de Verano Summer Lottery:

    • Jackpot total: €140 million

    • Draw Day: Held annually on the first Saturday in July

    • Draw Format: Choose a ticket with a particular pre-populated 5-digit combination, and then purchase up to 10 shares (or décimos) in that ticket for a 1 in 3 chance of winning a prize 

    • Ticket Purchasing Deadline: 1pm GMT every draw day

    • Number of Prize Tiers: 10 guaranteed jackpot prizes and a total of 378,000 individual prizes to be won

    • Number of Rollovers Allowed: No rollovers needed, as the game’s raffle-style nature ensures guaranteed winners on every draw day

    • Giant Lottos Purchasing Location: Barcelona, Spain

Want to find out more? Then click here and start making your play for the ultimate in El Gordo de Verano winnings!

  • Loteria del Nino (Spanish New Year Lottery) Raffle

Make your winning number your new years resolution with the Loteria del Nino Spanish New Year Lottery:

    • Jackpot total: €630 million

    • Draw Day: Held annually on the 6 January

    • Draw Format: Choose a ticket with a particular pre-populated 5-digit combination, and then purchase up to 10 shares (or décimos) in that ticket. Each draw offers more than 37,000 winning combinations

    • Ticket Purchasing Deadline: 1pm GMT every draw day

    • Number of Prize Tiers: 3 main prize tiers with additional smaller, special prizes awarded

    • Number of Rollovers Allowed: No rollovers needed, as the game’s raffle-style nature ensures guaranteed winners on every draw day

    • Giant Lottos Purchasing Location: Barcelona, Spain

Want to find out more? Then click here and start making your play for the ultimate in Loteria del Nino winnings!

My Account

Q: How do I edit my personal details?

A: Simply click here to access your account on the Giant Lottos website, and update your personal details accordingly.

Q: How do I change my password?

A: In order to reset your password via email, simply click here. Please note that if you have already submitted a new password request but have not received a response, either a) check your spam folder to ensure your email server hasn’t redirected your your email in error, or b) call us between 9am and 5pm GMT, Monday to Friday on +44 (0) 20 8720 7448, or send an email to [email protected] and our team will assist you with your password reset.

Q: How do I cancel a recurring monthly subscription?

A: If you would like to cancel a subscription at any time, simply sign in  to your account and select 'Subscriptions' in the My Account navigation bar, search for or scroll down to find the subscription you would like to cancel and select the 'Delete' button. Your recurring subscription will be cancelled immediately and no further payments will be charged to your account. Please note that if you would prefer our customer service team to cancel your subscription on your behalf, simply email your details to [email protected], and our team will process your request within 24 hours.

Q: How can I view the lotto numbers for a syndicate entry?

A: In order to view the lottery numbers associated with a particular syndicate entry, simply  sign in to your account, visit the Transaction History page found within the My Account navigation bar, then search or scroll down to find the particular syndicate entry you are looking for and click on 'View Order'.

Q: How do I purchase tickets with my Bonus balance?

A: As soon as you no longer have sufficient funds in your account balance to purchase tickets, the funds from your Bonus balance will be put towards your Giant Lottos ticket purchases.

The Fine Print

Q: Don’t you have to be a resident in order to play a specific country’s national lottery?

A: If you prefer purchasing physical tickets, then yes, you would need to be a resident of a country in order to participate in its lottery. But why take up residence in another country when you can simply purchase your lottery tickets online through Giant Lottos instead? As one of the world’s leading proxy ticket purchasers, Giant Lottos acts as a holding agent on your behalf, buying lottery tickets for you, and making it possible for you to play the world’s biggest international lotteries from the comfort of your own home. Much more cost-effective, and much more efficient too.

Q: How old do I need to be to purchase tickets with Giant Lottos?

A: You need to be at least 18 years old, or of legal gambling age in your country of residence, in order to play at Giant Lottos.

Q: What type of service does Giant Lottos provide?

A: Good question! We’d like to call it a winning service, but officially we provide a proxy lottery ticket purchasing service, buying lotto tickets on your behalf, securely holding them and distributing winnings through our website. In this way we give lotto fans such as yourself direct access to some of the world’s biggest and best international lotteries, with the minimum of effort on your part. It’s also important to note that we do not sell or resell lottery tickets - we simply provide a safe, secure and trusted proxy service for your convenience.

Q: How secure are my transactions?

A: As an EU based e-commerce company, we are legally obligated to comply with stringent data protection measures. To this end, we make use of Thawte SSL 123-bit encryption technology, and process our credit and debit card payments through one of the UK’s leading merchant services. We are also fully PCI (Payment Card Industry) compliant and conduct quarterly security scanning to ensure that your payments are always processed securely. All of our money transfers are processed via Skrill or Neteller, two of the world's leading third party payment companies, subscribed to by over 60 million customers.

For more on our confidentiality and safety measures, please consult our Privacy Policy for an in-depth look at our security controls.

Q: Are my details private?

A: Absolutely! Our player database is stringently encrypted, and under the terms of our Privacy Policy, we are prohibited from releasing personal details such as your email address or telephone number without your express written permission.

 

Q: What is your policy on ticket refunds and cancellations?

A: As soon as you confirm your lottery ticket transaction, our team sends out an immediate purchase request and lottery tickets are bought in batches. We are therefore unable to process any cancellations or offer any refunds. In order to avoid any mistakes during the purchasing process, please ensure that you double-check your chosen lottery numbers and draw date/s before confirming your transaction.

Q: Do you have any type of anti-money laundering policy?

A: As part of our commitment to protecting your funds at all times, Giant Lottos works according to certain anti-money laundering laws and regulations when processing player withdrawals and payouts. To this end, you may be required to submit certain documentation to our accounts department before your withdrawal can be processed. This includes: 

  1. Proof of Identity: A full colour scan of your passport, driver’s license or government-issued ID card. 

  2. Proof of Address: A valid utility bill such as water, electricity or gas, not more than 3 months old. 

Once you have submitted the required documentation, our accounts department will verify it to ensure that it is relevant and valid according to international standards. For more information on withdrawals and anti-fraud controls, simply contact your dedicated account manager or email our support team on [email protected]

Troubleshooting

Q: I’ve bought a ticket - why haven’t I received an entry confirmation email?

A: Firstly, thanks very much for playing with Giant Lottos! Secondly, we have sent your confirmation email to the address you provided when registering - however, your email provider may have flagged it as spam, and sent it to your junk folder or trash by mistake. This could be due to automatic keyword searches that mistakenly categorise legitimate emails as junk mail or spam.

In order to circumvent this, we will be sending you a generic email going forward, which you will receive after each of your ticket purchases. While this email will not contain specifics of your purchases, it will allow you to download the confirmation of your current order/s within a specific date range, or even your entire Giant Lottos transaction history, should you need to review this. What’s more, you’ll receive the download in PDF format, easy to open and easy to save, giving you all the information you need in a convenient, secure, accessible format.  

Q: How can I tell the difference between a genuine lottery email and a fake one?

A: If you’re ever unsure as to whether a lottery email is authentic or not, bear these five golden rules in mind, and keep your personal and financial details safe at all times:

  1. Did you enter the lottery in question? If not, then the email is most definitely a scam. You may be tempted to contact the sender of the mail to verify its authenticity, but rather delete the email instead. If you didn’t enter a lottery, you couldn’t have won it, it’s as simple as that. 

  2. Check the sender’s address of your winning notification email (click ‘Reply’ to do this if it isn’t immediately visible). If you can see that the email has been sent from a free account such as Gmail or Hotmail, it is a scam, no matter how genuine the sender has attempted to make it sound. Common scam addresses follow patterns such as [email protected], [email protected], [email protected] or [email protected] - make sure to steer clear of these.

  3. If the email is asking you to submit personal information such as your passport number, ID number or bank details, delete it instantly. Legitimate lottery operators will never ask for this information as they already have it on file - scammers, however, need it for identity fraud and online theft purposes.

  4. Is your ‘lottery operator’ asking you to keep your winnings a secret until after you’ve received them? Again, this is something a legitimate company would never do. If you’re being asked to keep the news of your win to yourself, then alarm bells need to start ringing. 

  5. Finally, NEVER respond to any email stating that in order to claim your prize you will need to deposit a ‘processing fee’ or similar into a bank account. No lottery operator will ever ask you to pay money first before receiving your prize, and this should be a telltale sign that scam artists are involved. While it’s true that some lotteries, such as the USA Powerball, require certain taxation levies and fees to be paid, Giant Lottos will deduct these on your behalf before depositing your winnings into your account. As such, you will never need to pay any actual money out of your pocket - and if any lottery operator ever asks you to, run a mile.

Q: What are ‘phishing emails’?

A: ‘Phishing’ is the practice of sending out fake email messages disguised to look as legitimate as possible, often including company logos to add to the scheme’s authenticity. A typical phishing email will include a false claim about a customer’s account and either a link or button that directs them to a spoof website, mimicking a reputable company’s actual website, in the hopes of luring people into disclosing personal information such as bank account details or credit card numbers. Additionally, some phishing emails may also include attachments potentially containing email viruses or spyware.

In order to avoid being deceived by phishing emails, take these safety measures into consideration: 

  • Keep your security software up-to-date with monthly scans.

  • Check the URL of any websites you may be directed to - spoof websites will change the address of the original website ever so slightly. Better yet, if you’re unsure as to the legitimacy of the email, don’t click on any links at all - rather type in the website address yourself, or use a search engine to find the site. 

  • Make sure that the website address begins ‘https’ at the payment stage – this indicates a secure payment zone.

  • Be on the lookout for pop-ups that ask for your banking details before you have reached the payment stage.

  • NEVER enter your PIN number online.

  • Keep all your receipts and check these against your statement – if you spot a transaction you did not authorise, speak to your financial institution immediately. All transactions made through the Giant Lottos website will appear on your statement as “Neezy Technologies Limited”.

Finally, bear in mind that Giant Lottos is an established proxy ticket purchasing agency operating under stringent European gaming legislation, with over 100,000 members worldwide. As such, our reputation is of paramount importance to us, as is our 100% payout record - which is why Giant Lottos will never send you any fraudulent or phishing emails. Should you ever be unsure as to a lottery email’s authenticity, please contact our customer service team via email or live support, or call us on +44 (0) 20 8720 7448 between 9am and 5pm GMT, Monday to Friday, and our team will gladly assist you with any queries you may have.

Q: How do I choose my lottery numbers when playing via mobile?

A: The good news is that you can now play your favourite lotteries via mobile. The even better news is that you have 3 handy game play options:

  • Select each lotto ball and type in your winning numbers. 

  • Click the 'Use Playboard' button in order to access a playboard of lotto numbers. Once this drops down, you will be able to select your lucky number combination directly from the playboard itself. 

  • Sign in to your account and choose your winning numbers from your favourites selection. Simply click on the favourites icon at the top right of each ticket, and your saved favourite numbers will drop down for you to select for your next ticket purchase.

Game Play Options

Q: How many different ways are there to play at Giant Lottos?

A: Playing with Giant Lottos doesn’t just mean choosing from a wide variety of international lotteries, it means choosing from a range of game play options as well. Simply take a look at various alternatives available, and find the one that suits you and your pocket best:

  • Single Play - This is the game play option you’re more likely to be familiar with - a once-off purchase of a ticket for your chosen lottery’s upcoming draw. 

  • Bulk Purchase - Our handy Bulk Purchase option gives you the opportunity to either purchase tickets for 5, 10 or 20 draws in advance, or to purchase tickets for the next 3, 6 or 12 months automatically. Simply select the Bulk Purchase option when buying your tickets, and you’ll never miss out on another draw again! What’s more, you’ll also receive a bulk discount of up to 20%, giving you more convenience and more value than ever before! 

  • Subscription - Don’t let life get in the way! Make sure you’re always in it to win it with our handy Subscription option - a game play alternative that allows you to subscribe to a monthly recurring debit for the ultimate in convenience. Simply subscribe to Giant Lottos and your tickets will be automatically purchased for you on a monthly basis, ensuring you’re always entered into your favourite lotto draws no matter where you are in the world. And the best part? You’ll qualify for a discount of 10% per draw, giving you even more for your money month after month. 

  • Syndicate Play - Looking to buy more tickets for less? Then you’re looking for our Syndicate option - a form of game play that allows you to purchase shares in tickets as part of a syndicate, and in turn share in any winnings that the syndicate might receive. Just as real-life syndicates are made up of groups of players purchasing tickets together, so too are Giant Lottos’ online syndicates made up of a group of lottery tickets purchased on a weekly basis for selected upcoming lottery draws. Each lottery syndicate is made up of 30 to 50 tickets, which are further divided into 10 shares, for a total of 300 - 500 shares available per draw. Simply purchase your chosen number of shares, and should your syndicate win a prize, you’ll be paid out according to the value of your contribution. What’s more, as you’ll be purchasing shares in tickets, rather than actual tickets themselves, your lottery purchases will be more affordable than ever! It’s the ideal way to play on a budget, and enjoy top winning action too! 

  • Bundle Play - While playing the lottery is simple enough, sometimes selecting the right lottery at the right time can be tricky. That’s where our Bundle Play option comes in - giving you the opportunity to play a pre-selected set of top lottery games at the same time, for up to 4 weeks in advance! Simply choose from the four Bundle Play alternatives available, select the 2, 3, or 4 week advance play option, and you’ll qualify for a discount of up to 20% at the same time. Playing and winning has never been easier! 

  • Free Play (Refer-a-Friend) – Play for free and win for free, all with a little help from your friends! Simply refer them to Giant Lottos, and each time one of your friends signs up and recharges their account, we’ll credit you with £30 in bonus credits, as well as 1% of their jackpot winnings too! Find out more about our Refer-a-Friend option here, and start reaping the rewards of this top bonus offer today!

Banking

Q: How do I deposit funds into my Giant Lottos account?

A: In a number of ways, each one safe, secure, and guaranteed user-friendly:

  • Credit or debit cards: We accept the Visa and MasterCard transactions via our secure, PCI compliant processors. 

  • E-wallets: We accept transactions from the following alternative payment providers: Skrill, Neteller.

  • Cheques or postal orders: Simply email our team on [email protected], and you’ll receive details of our bank address and payee information relevant to your country of residence and preferred currency.

  • Bank to bank transfer: Giant Lottos has a number of bank accounts available for online transfers. In order to transfer funds directly from your bank account, simply login to your Giant Lottos account and visit the Bank to Bank section within the Load Credit page. Locate the account closest to your country of residence, and use the unique reference number found above the relevant bank account details in order to make your transfer. Once your transaction is complete, simply send your proof of payment to [email protected] for processing. Your transfer will be uploaded to your Giant Lottos account during office hours, from 8am to 5pm GMT, Monday to Friday.

For concise information on our complete range of payment options click here to view our banking web page.

Q: What will the payment reflect as on my credit card statement?

A: All GiantLottos transactions will appear on your credit card statement as 'Giant Tickets 442087207448' or 'ALW*giantlottos 442087207448, Nicosia, Cyprus' or 'GlFlfEntries'.

 

 

Q: Why am I unable to deposit funds via credit card on your website?

A: This could be for one of many reasons. The most common reasons for declined credit card transactions are: 

  • Insufficient funds

  • An expired card

  • An invalid card number

  • An incorrect CVV number

Card failures may also occur as a result of standard risk-based procedures set out by your own bank. If you advise your bank that you are attempting to complete a purchase, you will most likely find your transaction approved with minimum fuss. 

Q: Why do I need to enter the last 3 digits on the back of my credit card when recharging my account?

A: The last 3 digits on the back of your credit card, known as a CVV or CVC number, are in place as a security measure against fraudulent transactions by unknown third parties. In order to confirm that your transaction is legitimate, we will need you to submit your CVV number, found on the back of your credit card next to the signature panel.

Q: Am I allowed to withdraw my deposit?

A: Unfortunately not. Once funds are deposited into your account, they are kept in reserve as payment for current or future lottery entries, and cannot be withdrawn, unless an authorised representative of Giant Lottos deems, in their sole discretion, that a technical error was made during the transaction. This is to offset the costs charged to Giant Lottos by service providers for every player deposit made.

In order to avoid any errors when making a transfer, check your deposit amount carefully on the payment page, and adjust it with the preset buttons or the dropdown selector if necessary, before pressing the 'Load Credit' button. This will help ensure that your deposit amount is always correct, and within your player budget.

Q: Which payment methods are accepted by Giant Lottos?

A: We accept a large array of international payment types to ensure that you can deposit safely and securely from around the world. Click here to view our banking webpage.

Winnings and Withdrawals

Q: How do I withdraw my winnings?

A: Firstly, congratulations on your win! Secondly, in order to withdraw your funds as efficiently as possible, simply send a request to our accounts department at [email protected], making sure to include your full name and the amount you wish to withdraw. Our customer service team will ensure that your request is processed within 24 hours - so start planning exactly how you’re going to put your winnings to use!

You may also want to bear these points in mind:

  • Many of our players choose to keep smaller winning amounts in their accounts in order to build a bigger bankroll, before requesting a larger withdrawal at a later date. 

  • Once you request a withdrawal from our accounts department, and the relevant lottery operator has released your funds, your winnings will be paid to you within 5 working days. 

  • Giant Lottos makes use of only accredited money transferring companies when processing withdrawals. As such, you may be required to provide certified copies of your identification to ensure that the funds are correctly and legally transferred, and to avoid any fraudulent requests made against your account. 

  • Should you hit the ultimate jackpot, or win a tier 2 or tier 3 prize, Giant Lottos’ legal representatives will work with you to ensure that your prize is paid to you correctly, and according to your instructions, or those of your own legal counsel.

Anti-Money Laundering Policy: As part of our commitment to protecting your funds at all times, Giant Lottos works according to certain anti-money laundering laws and regulations when processing player withdrawals and payouts. To this end, you may be required to submit certain documentation to our accounts department before your withdrawal can be processed. This includes:

  1. Proof of Identity: A full colour scan of your passport, driver’s license or government-issued ID card. 

  2. Proof of Address: A valid utility bill such as water, electricity or gas, not more than 3 months old. 

Once you have submitted the required documentation, our accounts department will verify it to ensure that it is relevant and valid according to international standards. For more information on withdrawals and anti-fraud controls, simply contact your dedicated account manager or email our support team on [email protected]

Q: How long will I have to wait before receiving my lottery winnings?

A: As soon as your lottery draw has been verified by the relevant official lottery board, we will immediately credit your membership account with your winnings. Once your winnings have been credited to your account, and you have sent us a formal withdrawal request, your funds will be transferred to you within 5 working days. For your peace of mind, Giant Lottos makes use of only accredited money transferring companies when processing withdrawals.

Q: How will I know if I’ve won a lottery prize?

A: Thanks to our unique notification system, you’ll be the first to find out if you’re a lottery winner! Here’s how:

  1. As soon as your lottery draw has been verified by the relevant official lottery board, we’ll immediately send you an email to tell you the good news. 

  2. We’ll then ensure your winnings are automatically credited to your account.

  3. Should you have won a prize of more than £500, your dedicated account manager will call you to pass on the news in person. 

  4. And just in case you aren’t checking your email or answering your phone, we’ll publish the full results of every lottery draw on our website, as soon as the results have been officially confirmed.

Q: Do I need to pay tax on my lottery winnings?

A: Government taxation all depends on the particular lottery that you choose to enter. For example, the USA Powerball and USA Mega Millions are subject to taxation, whereas the UK National Lottery and EuroMillions are not. In order to ensure you meet the taxation requirements of your particular lottery, Giant Lottos will deduct any applicable fees and taxes from your winnings, before crediting them to your account. Once you have received your withdrawal, it will be your responsibility to declare it as a windfall for your own residing country’s taxation purposes.

Q: Am I liable for any other costs as a lottery winner?

A: Once you request a withdrawal from your lottery account, you will be liable for any transaction costs that may be incurred. These will be deducted from your final amount, before your funds are transferred to you. Additionally, any winnings over £1,000 will be subject to a 5% agent fee, paid to Giant Lottos as the acting group agent. Finally, a fee of £25 will be applicable for any standard international transfers - a charge levied not by Giant Lottos but by the banks themselves.

Q: Is my payment guaranteed?

A: Absolutely! Giant Lottos has been in business for 10 years, and in that time we’ve NEVER reneged on a payout. As long as you have the winning ticket, you’ll have the winnings as well - guaranteed. Rest assured that defrauding our members of their winnings would ultimately place our own revenue and reputation in jeopardy, not to mention cause our shareholders to ask serious questions. Our transparency and profitability are as important to us as your satisfaction - which means when you request a withdrawal, you’ll receive every cent owing to you, on time, all the time.

Q: How are syndicate winnings calculated?

A: When you play as part of lottery syndicate, you purchase a certain number of shares in that syndicate - and should you win a prize, you’ll be reimbursed according to the number of shares purchased. Let’s say you choose to play the Mega Millions Syndicate - one made up of 40 tickets, each split into 10 shares for a total of 400 shares. Any prizes won by the syndicate’s 40 tickets are then divided by 400 - and any winnings owing to you will be paid in proportion to the amount of shares you chose to purchase.

Lottery Bonuses

Q: How does your lottery bonus system work?

A: At Giant Lottos, we’re all about bonuses, offers and huge winning excitement. That’s why if you purchase 20 or more lottery tickets in one calendar month, we’ll reward you with 1 complimentary ticket for every additional 20 tickets you purchase in the form of 'Giant Coins'. You’ll receive your ticket in the form of virtual money credited to your gold coin account on the first day of every new month - yours to use as and when you wish on your favourite international lottery.

Please note:

  • This bonus offer is virtual, and cannot be withdrawn or redeemed for the cash equivalent at any time.

  • Winnings from tickets purchased via a Bonus account will be allocated directly to a player’s Live Balance, and may be withdrawn on request.

PLUS! Claim further rewards by recharging your account with any amount over $/£/€100 and enjoy additional bonus plays of 20%!

Q: How do I claim my 100% first deposit bonus?

A: In order to claim your 100% welcome bonus, simply make deposit into your account within 7 days of registering with Giant Lottos. Your bonus money will then be automatically loaded into your 'Gold Coin' account as soon as your deposit has been successfully made via credit card, Skrill, Neteller, token or other e-wallet. Should your first deposit be made via bank transfer, simply email [email protected] with your proof of payment in order to claim your bonus.

Q: Do bonuses expire?

A: Yes they do - within 30 days of being allocated to your account, to be exact. That’s why it’s so important to redeem the unused funds in your Bonus account while you can, in order to enjoy as much value and as much winning potential as possible. We’ll do our part by sending you a reminder email one week before your bonus funds expire; from there it’s up to you to use them in the most rewarding way possible. If, for any reason, you are unable to use your bonus funds before they expire, you can extend their validity period for another 30 days by recharging your account with any amount over $/£/€100.

Additional Support

Q: When can I expect my query to be responded to?

A: Should you contact our customer service team via phone or email during working hours (9am - 5pm, Monday to Friday), they will make every effort to respond to you within 1 hour. Our live chat functionality is also available during this period for one-on-one support. Should you send an email to our team outside working hours, this will be responded to within 12 hours, whether sent during the week or on the weekend.

Q: What if I have a question that has not been answered in the FAQ?

A: If you are unable to find the answer to your question here, simply contact our customer service team via email or live support, or call us on +44 (0) 20 8720 7448 between 9am and 5pm GMT, Monday to Friday, and our team will do their best to assist you with your query in a timely and professional manner.