A: In a word, easily! If you’re a new player then firstly, welcome. Secondly, the best way to get started is by following our user-friendly “How to Play” guide, which you’ll find here or visit the sitemap here. Just take a few moments to familiarise yourself with the process, and you’ll be ready to start hitting those jackpots in no time!
A: At Giant Lottos, we give you until 2 hours before the official lottery cut-off times to purchase your tickets, which is generally 4 - 5 hours before the draws themselves take place. We do this in order to ensure that all tickets purchased are processed successfully before draw time.
A: While we’re always looking to expand our range of international lottery games, right now you can choose to enjoy thrilling jackpot action with any of these top lottery and raffle games:
With millions up for grabs every week in the USA Powerball, here’s what you can expect from one of the world’s biggest lotteries:
Want to find out more? Then click here and start making your play for the ultimate in USA Powerball winnings!
Get ready to play for mega jackpots with the USA Mega Millions, and enjoy nothing but the best in top lotto action:
Want to find out more? Then click here and start making your play for the ultimate in USA Mega Millions winnings!
Join in the excitement with one of the UK’s most thrilling lotteries and get ready for multi-million adrenaline like never before:
Want to find out more? Then click here and start making your play for the ultimate in UK National Lottery winnings!
The only lucky charm you need with this multi-million thriller is a ticket from Giant Lottos:
Want to find out more? Then click here and start making your play for the ultimate in Irish National Lottery winnings!
Italy’s top lottery is your gain, with millions to be won every week from just one ticket purchase:
Want to find out more? Then click here and start making your play for the ultimate in SuperEnaLotto winnings!
Enjoy a carnival of winning excitement with Brazil’s favourite multi-million lottery:
Want to find out more? Then click here and start making your play for the ultimate in Mega-Sena winnings!
The Great White North might be cold, but the Canadian Lotto 649 is sizzling hot:
Want to find out more? Then click here and start making your play for the ultimate in Canadian Lotto 649 winnings!
Find out what it feels like to be a multi-millionaire with a top-paying jackpot from Germany’s favourite lottery:
Want to find out more? Then click here and start making your play for the ultimate in German 6aus49 Lottery winnings!
Find out what it feels like to be a multi-millionaire with a top-paying jackpot from France's favourite lottery:
Want to find out more? Then click here and start making your play for the ultimate in France loto winnings!
So much jackpot glory to be enjoyed, so much luxury to look forward to:
Want to find out more? Then click here and start making your play for the ultimate in EuroMillions winnings!
Play to win with one of Europe’s biggest and best lotteries and enjoy thrilling jackpot action with every ticket you buy:
Want to find out more? Then click here and start making your play for the ultimate in EuroJackpot winnings!
Play to win with one of Tennessee's biggest lottery while enjoying daily jackpot action with every ticket you buy:
Want to find out more? Then click here and start making your play for the ultimate Cash4Life winnings!
Add a little extra to your bank account with the Loteria Nacional Extra - the Spanish raffle game with millions in winnings on offer:
Want to find out more? Then click here and start making your play for the ultimate in Loteria Nacional Extra winnings!
Give yourself the gift of winning with Spain’s multi-million El Gordo de Navidad Christmas Lottery:
Want to find out more? Then click here and start making your play for the ultimate in El Gordo de Navidad winnings!
Enjoy a red-hot summer of winning excitement with the El Gordo de Verano Summer Lottery:
Want to find out more? Then click here and start making your play for the ultimate in El Gordo de Verano winnings!
Make your winning number your new years resolution with the Loteria del Nino Spanish New Year Lottery:
Want to find out more? Then click here and start making your play for the ultimate in Loteria del Nino winnings!
A: Simply click here to access your account on the Giant Lottos website, and update your personal details accordingly.
A: In order to reset your password, simply navigate to the "My Account" section and select "Advanced Options". If you experience any issues with changing or resetting your password, please send an email to [email protected] and our team will assist you further.
A: In order to view the lottery numbers associated with a particular syndicate entry, simply sign in to your account, visit the My Transactions page found within the My Account navigation bar, then search or scroll down to find the particular syndicate entry you are looking for and click on 'View Order'.
A: You can view all your account balances (live, Bonus & winnings) in the 'My profile' section. For quick access, please click here
A: If you prefer purchasing physical tickets, then yes, you would need to be a resident of a country in order to participate in its lottery. But why take up residence in another country when you can simply purchase your lottery tickets online through Giant Lottos instead? As one of the world’s leading proxy ticket purchasers, Giant Lottos acts as a holding agent on your behalf, buying lottery tickets for you, and making it possible for you to play the world’s biggest international lotteries from the comfort of your own home. Much more cost-effective, and much more efficient too.
A: You need to be at least 18 years old, or of legal gambling age in your country of residence, in order to play at Giant Lottos.
A: Good question! We’d like to call it a winning service, but officially we provide a proxy lottery ticket purchasing service, buying lotto tickets on your behalf, securely holding them and distributing winnings through our website. In this way we give lotto fans such as yourself direct access to some of the world’s biggest and best international lotteries, with the minimum of effort on your part. It’s also important to note that we do not sell or resell lottery tickets - we simply provide a safe, secure and trusted proxy service for your convenience.
A: As an EU based e-commerce company, we are legally obligated to comply with stringent data protection measures. To this end, we make use of Thawte SSL 123-bit encryption technology, and process our credit and debit card payments through one of the UK’s leading merchant services. We are also fully PCI (Payment Card Industry) compliant and conduct quarterly security scanning to ensure that your payments are always processed securely.
A: As soon as you confirm your lottery ticket transaction, our team sends out an immediate purchase request and lottery tickets are bought in batches. We are therefore unable to process any cancellations or offer any refunds. In order to avoid any mistakes during the purchasing process, please ensure that you double-check your chosen lottery numbers and draw date/s before confirming your transaction.
A: As part of our commitment to protecting your funds at all times, Giant Lottos works according to certain anti-money laundering laws and regulations when processing player withdrawals and payouts. To this end, you may be required to submit certain documentation to our accounts department before your withdrawal can be processed. This includes:
Once you have submitted the required documentation, our accounts department will verify it to ensure that it is relevant and valid according to international standards. For more information on withdrawals and anti-fraud controls, simply contact your dedicated account manager or email our support team on [email protected]
A: Firstly, thanks very much for playing with Giant Lottos! Secondly, we have sent your confirmation email to the address you provided when registering - however, your email provider may have flagged it as spam, and sent it to your junk folder or trash by mistake. This could be due to automatic keyword searches that mistakenly categorise legitimate emails as junk mail or spam.
In order to circumvent this, we will be sending you a generic email going forward, which you will receive after each of your ticket purchases. While this email will not contain specifics of your purchases, it will allow you to download the confirmation of your current order/s within a specific date range, or even your entire Giant Lottos transaction history, should you need to review this. What’s more, you’ll receive the download in PDF format, easy to open and easy to save, giving you all the information you need in a convenient, secure, accessible format.
A: If you’re ever unsure as to whether a lottery email is authentic or not, bear these five golden rules in mind, and keep your personal and financial details safe at all times:
A: ‘Phishing’ is the practice of sending out fake email messages disguised to look as legitimate as possible, often including company logos to add to the scheme’s authenticity. A typical phishing email will include a false claim about a customer’s account and either a link or button that directs them to a spoof website, mimicking a reputable company’s actual website, in the hopes of luring people into disclosing personal information such as bank account details or credit card numbers. Additionally, some phishing emails may also include attachments potentially containing email viruses or spyware.
In order to avoid being deceived by phishing emails, take these safety measures into consideration:
Finally, bear in mind that Giant Lottos is an established proxy ticket purchasing agency operating under stringent European gaming legislation, with over 100,000 members worldwide. As such, our reputation is of paramount importance to us, as is our 100% payout record - which is why Giant Lottos will never send you any fraudulent or phishing emails. Should you ever be unsure as to a lottery email’s authenticity, please contact our customer service team via email or live support, or call us on +44 (0) 20 8720 7448 between 9am and 5pm GMT, Monday to Friday, and our team will gladly assist you with any queries you may have.
A: The good news is that you can now play your favourite lotteries via mobile. The even better news is that you have more than one option available to you:
A: Playing with Giant Lottos doesn’t just mean choosing from a wide variety of international lotteries, it means choosing from a range of game play options as well. Simply take a look at various alternatives available, and find the one that suits you and your pocket best:
A: In a number of ways, each one safe, secure, and guaranteed user-friendly:
For concise information on our complete range of payment options click here to view our banking web page.
A: All GiantLottos transactions will appear on your credit card statement as 'Giant Tickets' or 'Giant Commerce'. Note that we use acquiring banks from around the world to ensure a higher transaction success rate. In this regard, the area of the acquiring bank used may also be present on your statement.
A: This could be for one of many reasons. The most common reasons for declined credit card transactions are:
Card failures may also occur as a result of standard risk-based procedures set out by your own bank. If you advise your bank that you are attempting to complete a purchase, you will most likely find your transaction approved with minimum fuss.
A: The last 3 digits on the back of your credit card, known as a CVV or CVC number, are in place as a security measure against fraudulent transactions by unknown third parties. In order to confirm that your transaction is legitimate, we will need you to submit your CVV number, found on the back of your credit card next to the signature panel.
A: Unfortunately not. Once funds are deposited into your account, they are kept in reserve as payment for current or future lottery entries, and cannot be withdrawn, unless an authorised representative of Giant Lottos deems, in their sole discretion, that a technical error was made during the transaction. This is to offset the costs charged to Giant Lottos by service providers for every player deposit made.
In order to avoid any errors when making a transfer, check your deposit amount carefully on the payment page, and adjust it with the preset buttons or the dropdown selector if necessary, before pressing the 'Load Credit' button. This will help ensure that your deposit amount is always correct, and within your player budget.
A: We accept a large array of international payment types to ensure that you can deposit safely and securely from around the world. Click here to view our banking webpage.
A: Firstly, congratulations on your win! Secondly, in order to withdraw your funds as efficiently as possible, simply send a request to our accounts department at [email protected], making sure to include your full name and the amount you wish to withdraw. Our customer service team will ensure that your request is processed within 24 hours - so start planning exactly how you’re going to put your winnings to use!
You may also want to bear these points in mind:
Anti-Money Laundering Policy: As part of our commitment to protecting your funds at all times, Giant Lottos works according to certain anti-money laundering laws and regulations when processing player withdrawals and payouts. To this end, you may be required to submit certain documentation to our accounts department before your withdrawal can be processed. This includes:
Once you have submitted the required documentation, our accounts department will verify it to ensure that it is relevant and valid according to international standards. For more information on withdrawals and anti-fraud controls, simply contact your dedicated account manager or email our support team on [email protected].
A: As soon as your lottery draw has been verified by the relevant official lottery board, we will immediately credit your membership account with your winnings. Once your winnings have been credited to your account, and you have sent us a formal withdrawal request, your funds will be transferred to you within 5 working days. For your peace of mind, Giant Lottos makes use of only accredited money transferring companies when processing withdrawals.
A: Thanks to our unique notification system, you’ll be the first to find out if you’re a lottery winner! Here’s how:
A: Government taxation all depends on the particular lottery that you choose to enter. For example, the USA Powerball and USA Mega Millions are subject to taxation, whereas the UK National Lottery and EuroMillions are not. In order to ensure you meet the taxation requirements of your particular lottery, Giant Lottos will deduct any applicable fees and taxes from your winnings, before crediting them to your account. Once you have received your withdrawal, it will be your responsibility to declare it as a windfall for your own residing country’s taxation purposes.
A: Once you request a withdrawal from your lottery account, you will be liable for any transaction costs that may be incurred. These will be deducted from your final amount, before your funds are transferred to you. Additionally, any winnings over £1,000 will be subject to a 5% agent fee, paid to Giant Lottos as the acting group agent. Finally, a fee of £25 will be applicable for any standard international transfers - a charge levied not by Giant Lottos but by the banks themselves.
A: Absolutely! Giant Lottos has been in business for over 10 years, and in that time we’ve NEVER reneged on a payout. As long as you have the winning ticket, you’ll have the winnings as well - guaranteed. Rest assured that defrauding our members of their winnings would ultimately place our own revenue and reputation in jeopardy, not to mention cause our shareholders to ask serious questions. Our transparency and profitability are as important to us as your satisfaction - which means when you request a withdrawal, you’ll receive every cent owing to you, on time, all the time.
A: When you play as part of lottery syndicate, you purchase a certain number of shares in that syndicate - and should you win a prize, you’ll be reimbursed according to the number of shares purchased. Let’s say you choose to play the Mega Millions Syndicate - one made up of 40 tickets, each split into 10 shares for a total of 400 shares. Any prizes won by the syndicate’s 40 tickets are then divided by 400 - and any winnings owing to you will be paid in proportion to the amount of shares you chose to purchase.
A: At Giant Lottos we offer a range of bonuses including first deposit bonuses where you can claim free tickets depending on how much your first deposit is.
A: Yes they do - within 30 days of being allocated to your account, to be exact. That’s why it’s so important to redeem the unused funds in your Bonus account while you can, in order to enjoy as much value and as much winning potential as possible. We’ll do our part by sending you a reminder email one week before your bonus funds expire; from there it’s up to you to use them in the most rewarding way possible. If, for any reason, you are unable to use your bonus funds before they expire, you can extend their validity period for another 30 days by recharging your account with any amount over $/£/€100.
A: Should you contact our customer service team via phone or email during working hours (9am - 5pm, Monday to Friday), they will make every effort to respond to you within 1 hour. Our live chat functionality is also available during this period for one-on-one support. Should you send an email to our team outside working hours, this will be responded to within 12 hours, whether sent during the week or on the weekend.
A: If you are unable to find the answer to your question here, simply contact our customer service team via email or live support, or call us on +44 (0) 20 8720 7448 between 9am and 5pm GMT, Monday to Friday, and our team will do their best to assist you with your query in a timely and professional manner.
Yes, a call centre agent may reach out to you to provide you with our telephonic order fulfilment service. Many of our customers prefer for these agents to advise them on promotions, discounts and make purchases on their behalf. All of our agents are outsourced from trusted third party call centres located throughout the world. They are trained to provide you with assistance in a professional and courteous manner, which may include fulfilling a sale, or advising on the best winning strategies employed by our VIP customers. If an agent from any of these outsourced call centres does not handle your account in a professional or transparent manner, please contact us immediately. Please note that GiantLottos will NEVER ask you to pay an update fee to claim your winnings, or a share of winnings from your account or any third party account. Any agent inferring the same, is misrepresenting our brand and their services (and the call centre employing the employee) will be terminated immediately. We take our customers' experience seriously. Whilst we do our utmost to ensure that our players win as much as possible, we cannot guarantee any amount of winnings. We can only guarantee the minimum volume of winnings within specially devised lottery bundles and with cash back guarantees applying to the same.
For VIP clients, or those with a membership account, our call centre agents are specially trained to provide a higher level of service and support. They have access to specialized resources and information that can help address any specific needs or concerns you may have. Additionally, our agents are empowered to take additional steps to ensure that your experience is as positive as possible. For example, they may be able to offer exclusive promotions or discounts, and they may be able to provide more detailed and personalized advice when you have questions or require assistance. If you are a VIP client or have a membership account, please let the agent know when they call, so they can provide you with the best service possible.
If you have any concerns about the call or the service provided, please do not hesitate to contact us at [email protected]. We take all complaints seriously and will investigate the matter promptly. Your feedback is important to us, and we strive to continuously improve our service.
You can verify that the agent calling you is a Giantlottos.com agent by following these steps:
Please note that GiantLottos will never ask for your password or other sensitive information over the phone. If you have any doubts or concerns about the identity of the agent calling you, please do not hesitate to contact our customer service department at [email protected].
We take the security of our customer's information very seriously, and we want to ensure that you have a positive experience with our company.