A: Firstly, congratulations on your win! Secondly, in order to withdraw your funds as efficiently as possible, simply send a request to our accounts department at [email protected], making sure to include your full name and the amount you wish to withdraw. Our customer service team will ensure that your request is processed within 24 hours - so start planning exactly how you’re going to put your winnings to use!
You may also want to bear these points in mind:
Many of our players choose to keep smaller winning amounts in their accounts in order to build a bigger bankroll, before requesting a larger withdrawal at a later date.
Once you request a withdrawal from our accounts department, and the relevant lottery operator has released your funds, your winnings will be paid to you within 5 working days.
Giant Lottos makes use of only accredited money transferring companies when processing withdrawals. As such, you may be required to provide certified copies of your identification to ensure that the funds are correctly and legally transferred, and to avoid any fraudulent requests made against your account.
Should you hit the ultimate jackpot, or win a tier 2 or tier 3 prize, Giant Lottos’ legal representatives will work with you to ensure that your prize is paid to you correctly, and according to your instructions, or those of your own legal counsel.
Anti-Money Laundering Policy: As part of our commitment to protecting your funds at all times, Giant Lottos works according to certain anti-money laundering laws and regulations when processing player withdrawals and payouts. To this end, you may be required to submit certain documentation to our accounts department before your withdrawal can be processed. This includes:
Proof of Identity: A full colour scan of your passport, driver’s license or government-issued ID card.
Proof of Address: A valid utility bill such as water, electricity or gas, not more than 3 months old.
Once you have submitted the required documentation, our accounts department will verify it to ensure that it is relevant and valid according to international standards. For more information on withdrawals and anti-fraud controls, simply contact your dedicated account manager or email our support team on [email protected]
A: As soon as your lottery draw has been verified by the relevant official lottery board, we will immediately credit your membership account with your winnings. Once your winnings have been credited to your account, and you have sent us a formal withdrawal request, your funds will be transferred to you within 5 working days. For your peace of mind, Giant Lottos makes use of only accredited money transferring companies when processing withdrawals.
A: Thanks to our unique notification system, you’ll be the first to find out if you’re a lottery winner! Here’s how:
As soon as your lottery draw has been verified by the relevant official lottery board, we’ll immediately send you an email to tell you the good news.
We’ll then ensure your winnings are automatically credited to your account.
Should you have won a prize of more than £500, your dedicated account manager will call you to pass on the news in person.
And just in case you aren’t checking your email or answering your phone, we’ll publish the full results of every lottery draw on our website, as soon as the results have been officially confirmed.
A: Government taxation all depends on the particular lottery that you choose to enter. For example, the USA Powerball and USA Mega Millions are subject to taxation, whereas the UK National Lottery and EuroMillions are not. In order to ensure you meet the taxation requirements of your particular lottery, Giant Lottos will deduct any applicable fees and taxes from your winnings, before crediting them to your account. Once you have received your withdrawal, it will be your responsibility to declare it as a windfall for your own residing country’s taxation purposes.
A: Once you request a withdrawal from your lottery account, you will be liable for any transaction costs that may be incurred. These will be deducted from your final amount, before your funds are transferred to you. Additionally, any winnings over £1,000 will be subject to a 5% agent fee, paid to Giant Lottos as the acting group agent. Finally, a fee of £25 will be applicable for any standard international transfers - a charge levied not by Giant Lottos but by the banks themselves.
A: Absolutely! Giant Lottos has been in business for 10 years, and in that time we’ve NEVER reneged on a payout. As long as you have the winning ticket, you’ll have the winnings as well - guaranteed. Rest assured that defrauding our members of their winnings would ultimately place our own revenue and reputation in jeopardy, not to mention cause our shareholders to ask serious questions. Our transparency and profitability are as important to us as your satisfaction - which means when you request a withdrawal, you’ll receive every cent owing to you, on time, all the time.
A: When you play as part of lottery syndicate, you purchase a certain number of shares in that syndicate - and should you win a prize, you’ll be reimbursed according to the number of shares purchased. Let’s say you choose to play the Mega Millions Syndicate - one made up of 40 tickets, each split into 10 shares for a total of 400 shares. Any prizes won by the syndicate’s 40 tickets are then divided by 400 - and any winnings owing to you will be paid in proportion to the amount of shares you chose to purchase.