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Q: I’ve bought a ticket - why haven’t I received an entry confirmation email?

A: Firstly, thanks very much for playing with Giant Lottos! Secondly, we have sent your confirmation email to the address you provided when registering - however, your email provider may have flagged it as spam, and sent it to your junk folder or trash by mistake. This could be due to automatic keyword searches that mistakenly categorise legitimate emails as junk mail or spam.

In order to circumvent this, we will be sending you a generic email going forward, which you will receive after each of your ticket purchases. While this email will not contain specifics of your purchases, it will allow you to download the confirmation of your current order/s within a specific date range, or even your entire Giant Lottos transaction history, should you need to review this. What’s more, you’ll receive the download in PDF format, easy to open and easy to save, giving you all the information you need in a convenient, secure, accessible format.  

Q: How can I tell the difference between a genuine lottery email and a fake one?

A: If you’re ever unsure as to whether a lottery email is authentic or not, bear these five golden rules in mind, and keep your personal and financial details safe at all times:

  1. Did you enter the lottery in question? If not, then the email is most definitely a scam. You may be tempted to contact the sender of the mail to verify its authenticity, but rather delete the email instead. If you didn’t enter a lottery, you couldn’t have won it, it’s as simple as that. 

  2. Check the sender’s address of your winning notification email (click ‘Reply’ to do this if it isn’t immediately visible). If you can see that the email has been sent from a free account such as Gmail or Hotmail, it is a scam, no matter how genuine the sender has attempted to make it sound. Common scam addresses follow patterns such as [email protected], [email protected], [email protected] or [email protected] - make sure to steer clear of these.

  3. If the email is asking you to submit personal information such as your passport number, ID number or bank details, delete it instantly. Legitimate lottery operators will never ask for this information as they already have it on file - scammers, however, need it for identity fraud and online theft purposes.

  4. Is your ‘lottery operator’ asking you to keep your winnings a secret until after you’ve received them? Again, this is something a legitimate company would never do. If you’re being asked to keep the news of your win to yourself, then alarm bells need to start ringing. 

  5. Finally, NEVER respond to any email stating that in order to claim your prize you will need to deposit a ‘processing fee’ or similar into a bank account. No lottery operator will ever ask you to pay money first before receiving your prize, and this should be a telltale sign that scam artists are involved. While it’s true that some lotteries, such as the USA Powerball, require certain taxation levies and fees to be paid, Giant Lottos will deduct these on your behalf before depositing your winnings into your account. As such, you will never need to pay any actual money out of your pocket - and if any lottery operator ever asks you to, run a mile.

Q: What are ‘phishing emails’?

A: ‘Phishing’ is the practice of sending out fake email messages disguised to look as legitimate as possible, often including company logos to add to the scheme’s authenticity. A typical phishing email will include a false claim about a customer’s account and either a link or button that directs them to a spoof website, mimicking a reputable company’s actual website, in the hopes of luring people into disclosing personal information such as bank account details or credit card numbers. Additionally, some phishing emails may also include attachments potentially containing email viruses or spyware.

In order to avoid being deceived by phishing emails, take these safety measures into consideration: 

  • Keep your security software up-to-date with monthly scans.

  • Check the URL of any websites you may be directed to - spoof websites will change the address of the original website ever so slightly. Better yet, if you’re unsure as to the legitimacy of the email, don’t click on any links at all - rather type in the website address yourself, or use a search engine to find the site. 

  • Make sure that the website address begins ‘https’ at the payment stage – this indicates a secure payment zone.

  • Be on the lookout for pop-ups that ask for your banking details before you have reached the payment stage.

  • NEVER enter your PIN number online.

  • Keep all your receipts and check these against your statement – if you spot a transaction you did not authorise, speak to your financial institution immediately. All transactions made through the Giant Lottos website will appear on your statement as “Neezy Technologies Limited”.

Finally, bear in mind that Giant Lottos is an established proxy ticket purchasing agency operating under stringent European gaming legislation, with over 100,000 members worldwide. As such, our reputation is of paramount importance to us, as is our 100% payout record - which is why Giant Lottos will never send you any fraudulent or phishing emails. Should you ever be unsure as to a lottery email’s authenticity, please contact our customer service team via email or live support, or call us on +44 (0) 20 8720 7448 between 9am and 5pm GMT, Monday to Friday, and our team will gladly assist you with any queries you may have.

Q: How do I choose my lottery numbers when playing via mobile?

A: The good news is that you can now play your favourite lotteries via mobile. The even better news is that you have 3 handy game play options:

  • Select each lotto ball and type in your winning numbers. 

  • Click the 'Use Playboard' button in order to access a playboard of lotto numbers. Once this drops down, you will be able to select your lucky number combination directly from the playboard itself. 

  • Sign in to your account and choose your winning numbers from your favourites selection. Simply click on the favourites icon at the top right of each ticket, and your saved favourite numbers will drop down for you to select for your next ticket purchase.