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Q: Don’t you have to be a resident in order to play a specific country’s national lottery?

A: If you prefer purchasing physical tickets, then yes, you would need to be a resident of a country in order to participate in its lottery. But why take up residence in another country when you can simply purchase your lottery tickets online through Giant Lottos instead? As one of the world’s leading proxy ticket purchasers, Giant Lottos acts as a holding agent on your behalf, buying lottery tickets for you, and making it possible for you to play the world’s biggest international lotteries from the comfort of your own home. Much more cost-effective, and much more efficient too.

Q: How old do I need to be to purchase tickets with Giant Lottos?

A: You need to be at least 18 years old, or of legal gambling age in your country of residence, in order to play at Giant Lottos.

Q: What type of service does Giant Lottos provide?

A: Good question! We’d like to call it a winning service, but officially we provide a proxy lottery ticket purchasing service, buying lotto tickets on your behalf, securely holding them and distributing winnings through our website. In this way we give lotto fans such as yourself direct access to some of the world’s biggest and best international lotteries, with the minimum of effort on your part. It’s also important to note that we do not sell or resell lottery tickets - we simply provide a safe, secure and trusted proxy service for your convenience.

Q: How secure are my transactions?

A: As an EU based e-commerce company, we are legally obligated to comply with stringent data protection measures. To this end, we make use of Thawte SSL 123-bit encryption technology, and process our credit and debit card payments through one of the UK’s leading merchant services. We are also fully PCI (Payment Card Industry) compliant and conduct quarterly security scanning to ensure that your payments are always processed securely. All of our money transfers are processed via Skrill or Neteller, two of the world's leading third party payment companies, subscribed to by over 60 million customers.

For more on our confidentiality and safety measures, please consult our Privacy Policy for an in-depth look at our security controls.

Q: Are my details private?

A: Absolutely! Our player database is stringently encrypted, and under the terms of our Privacy Policy, we are prohibited from releasing personal details such as your email address or telephone number without your express written permission.

 

Q: What is your policy on ticket refunds and cancellations?

A: As soon as you confirm your lottery ticket transaction, our team sends out an immediate purchase request and lottery tickets are bought in batches. We are therefore unable to process any cancellations or offer any refunds. In order to avoid any mistakes during the purchasing process, please ensure that you double-check your chosen lottery numbers and draw date/s before confirming your transaction.

Q: Do you have any type of anti-money laundering policy?

A: As part of our commitment to protecting your funds at all times, Giant Lottos works according to certain anti-money laundering laws and regulations when processing player withdrawals and payouts. To this end, you may be required to submit certain documentation to our accounts department before your withdrawal can be processed. This includes: 

  1. Proof of Identity: A full colour scan of your passport, driver’s license or government-issued ID card. 

  2. Proof of Address: A valid utility bill such as water, electricity or gas, not more than 3 months old. 

Once you have submitted the required documentation, our accounts department will verify it to ensure that it is relevant and valid according to international standards. For more information on withdrawals and anti-fraud controls, simply contact your dedicated account manager or email our support team on [email protected]