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Q: How do I edit my personal details?

A: Simply click here to access your account on the Giant Lottos website, and update your personal details accordingly.

Q: How do I change my password?

A: In order to reset your password via email, simply click here. Please note that if you have already submitted a new password request but have not received a response, either a) check your spam folder to ensure your email server hasn’t redirected your your email in error, or b) call us between 9am and 5pm GMT, Monday to Friday on +44 (0) 20 8720 7448, or send an email to [email protected] and our team will assist you with your password reset.

Q: How do I cancel a recurring monthly subscription?

A: If you would like to cancel a subscription at any time, simply sign in  to your account and select 'Subscriptions' in the My Account navigation bar, search for or scroll down to find the subscription you would like to cancel and select the 'Delete' button. Your recurring subscription will be cancelled immediately and no further payments will be charged to your account. Please note that if you would prefer our customer service team to cancel your subscription on your behalf, simply email your details to [email protected], and our team will process your request within 24 hours.

Q: How can I view the lotto numbers for a syndicate entry?

A: In order to view the lottery numbers associated with a particular syndicate entry, simply  sign in to your account, visit the Transaction History page found within the My Account navigation bar, then search or scroll down to find the particular syndicate entry you are looking for and click on 'View Order'.

Q: How do I purchase tickets with my Bonus balance?

A: As soon as you no longer have sufficient funds in your account balance to purchase tickets, the funds from your Bonus balance will be put towards your Giant Lottos ticket purchases.