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Q: When can I expect my query to be responded to?

A: Should you contact our customer service team via phone or email during working hours (9am - 5pm, Monday to Friday), they will make every effort to respond to you within 1 hour. Our live chat functionality is also available during this period for one-on-one support. Should you send an email to our team outside working hours, this will be responded to within 12 hours, whether sent during the week or on the weekend.

Q: What if I have a question that has not been answered in the FAQ?

A: If you are unable to find the answer to your question here, simply contact our customer service team via email or live support, or call us on +44 (0) 20 8720 7448 between 9am and 5pm GMT, Monday to Friday, and our team will do their best to assist you with your query in a timely and professional manner.