F.A.Q.
General
Who can play Giantlottos.com?
Anyone who is over the age of 18 and who resides in a jurisdiction allowing the use of our service can use the website.
Which web browser works best with Giantlottos.com?
The GiantLottos.com website is compatible and operates correctly with all web browsers inclusive of Internet Explorer, Firefox, Google Chrome and Safari.

We do however recommend that our members switch to Google's Chrome browser which we find offers much faster page loading time and a generally superior browsing experience to that of other web browsers.

Click here to download  the Google Chrome browser.
What Service does Giantlottos.com provide?
We operate an agency service, securely holding lottery tickets ordered through our websites in our own legal capacity.

This enables people from around the world to enter and win some of the world’s largest lotteries without having to live in each participating lottery's country of origin.
How much do lottery tickets cost?
 
Euromillions
 
IrishLottery    
 
Oz Lotto
 
SuperEnaLotto
£3.50   £2.00 £2.00 £2.00
 
El Gordo de la Primitiva
 
UK Lottery
 
USA Mega Millions
 
USA Powerball
£3.00 £2.50 £3.00 £3.50

  • A breakdown on free lottery ticket credits and how they enable the overall purchase price to be reduced is available in our Proplayer Rewards.
  • Our Bulk purchase facility currently offers a 20% discount on all ticket orders irrespective of quantity ordered. Click here to purchase via our bulk subscriber service.

How old must I be to buy a lottery ticket at Giantlottos.com?
You must be 18 years old or over to use our service.
How can I tell the difference between a lottery scam email and a genuine service?
Please click here to visit our section on lottery scams and how to avoid them.
I thought only residents could play a specific countries lottery?
Logistically, yes you have to be a resident/ citizen, unless you play through Giantlottos.com who act as your own ticket purchasing facilitator.

We operate as a holding agent on your behalf and in our legal capacity making it possible for you to play from around in the world.
Transactions
How do Proplayer rewards work?
When designing our service, our priority was ensuring that our rewards system were as uncomplicated as possible.

Our rewards system works as follows:
Purchase 11 or more tickets for a particular lottery in one calendar month and you receive 1 x complimentary “ticket” for every 5 further tickets you purchase in the form of virtual money.

Example: 1 UK Lottery virtual ticket is worth £2.50 and 1 x Euromillions Lottery virtual ticket is worth £3.50.
Therefore, if you buy 12 UK lottery tickets and 17 Euromillions tickets in one month, your Proplayer balance would be £9.50 (1 x £2.50 + 2 x £3.50).

Furthermore, when purchasing lottery tickets our system automatically uses your Proplayer balance before it takes funds from your actual balance, enabling your recharges to be kept to a minimum.

Proplayer rewards are allocated to a players account on the 1st day of every new month.

Proplayer rewards are virtual rewards and may not be withdrawn or redeemed for the cash equivalent at any time.
How late can I buy a lottery ticket before a draw?
We cut off ticket purchasing 2 hours* before a draw takes place. The cut off time is required to ensure that all ticket entries are processed before each draw.

*The exception to the cut off time is the ElGorgo de la Primitiva lottery. Entries for this draw close on Saturday at 2.00 pm  CET/ CEST and the draw takes place the next day (Sunday) at 13.00 CET/ CEST.
What are the Minimum & Maximum Transaction amounts?
Whether depositing funds by credit card or Moneybookers, the minimum amount per transaction is £5 and the maximum amount per transaction is £400.
A £5 minimum transaction amount is required since Giantlottos.com incurs processing fees on every transaction and deposits below £5 are simply not cost effective for us to process as a business.  
The maximum £400 limit per transaction is imposed inline with our policy of maintaining responsible play.
How do I deposit funds into my Giantlottos.com account?
We accept the following credit card or secure transfer payment methods: 



Click here to see our Tutorial section for further information on recharging your account.
How secure are your transactions?
As an EU based E-commerce Company, our online store has to comply with stringent data protection measures at all times.

We use Thawte SSL 123 bit security encryption and our credit/ debit card payments are processed through one of the UK’s leading merchant services. We are also fully PCI Compliant (Payment Card industry Compliant) and attend to quarterly security scanning as required by PCI legislation to ensure your payments are always processed securely.

All money transfers are processed via Moneybookers.com, one of the world's leading money transfer companies currently used by over 14,000,000 people.
 
Please go to our Privacy Policy to view further measures which we take to ensure your browsing remains safe and secure at all times.
Why must I enter the last 3 digits on the back of my credit card when recharging my account?
These digits are known as CVV numbers and are entered to prevent fraudulent use of your credit card by third parties.

The CVV digits are printed on the back of the card next to the cardholder’s signature panel.
Are there costs/ commissions payable on my lottery winnings?
The player is responsible for all transfer/withdrawal costs on amounts withdrawn from a players account.

All payment requests will be made less of any banking transfer/ withdrawal fees and interest accrued within each transaction. All winnings over £1000 are paid less the 5% agent fee due to Giantlottos.com.

Other costs over and above our standard transfer/ withdrawal costs for international transfer transactions are:
• Up to £35 for a priority transfer.
• Up to £30 for a standard international wire transfer*.

*Please note that the above transfer charges are NOT fees charged by Giantlottos.com, but are standard bank charges applied to foreign transfers. Bank transfers to accounts within the United Kingdom carry no bank transfer fees.
How do I withdraw my winnings?
If you wish to withdraw funds simply email our accounts department at accounts@giantlottos.com with your full name and amount you wish to withdraw. We guarantee that your request is attended to by our dedicated team within 24hours.

When winning smaller amounts, most players prefer to keep their winnings in their member’s online account. This enables players to build up larger sums of money before requesting withdrawals. All withdrawals are then made within 5 working days of receipt of player’s instructions to pay after receipt of funds from official lottery operator.

Note we only use accredited money transferring companies to deposit winnings into our member’s bank accounts. To ensure that payments made to the correct player (and are not fraudulent requests for payment) we may require a certified copy of a players identification to ensure that the funds are transferred to the player(s) legally entitled to the funds.

In the event of a member winning jackpot or tier 2/3 prizes, Giantlottos.com legal representative acts in conjunction with the player to ensure that prizes are paid to the player as per received by the official lottery operator and under correct instruction of the player or players own legal representative.
What is your policy on refunds and cancellations?
Our online lottery purchase requests are sent immediately upon purchase confirmation and the tickets are purchased in batches. We therefore cannot offer refunds on purchase orders for present or future draws.

Please always double check your chosen lottery numbers and the dates of draw(s) before confirming your purchase.
Winnings
Do I pay tax on my lottery winnings?
Government taxation is dependent on the particular lottery that you enter. For example the UK Lottery and Euromillions Lottery are tax free however taxes are payable on Mega Millions and Powerball lotteries.

Giantlottos.com will transfer the prize amount received from the official lottery organization to you after deducting the fees and taxes if applicable to that particular lottery. Should a player win the lottery it is the players own responsibility to declare a windfall with their residing country’s tax.
How will I know if I’ve won?
Our system guarantees that you'll be the first to know if you win!

1. We notify you via email on confirmation of any win shortly after the lottery results have been validated.

2. Your player account is automatically uploaded with the winning amount after confirmation of lottery results.

3. For winnings over £500 we call you to congratulate you in person.

4. Full results of every lottery are also published in our Results webpage immediately upon verification of each draw.
How long will I wait to collect lottery winnings?
As soon as the lottery draw is verified by the official lottery board, we will immediately credit your Membership account with your winnings.
All withdrawal transfers are then made within 5 working days of receipt of member’s instructions to pay after receipt of funds from official lottery operator.

Note we only use accredited banks or money transferring companies to deposit winnings into our member’s bank accounts.
What are annuity payouts?
Payment by annuity occurs when a major prize winning player is paid a portion of their winnings annually for a specified period (usually over a 25-30 year period in the case of USA lotteries) until the full original prize amount is redeemed, instead of payment in one lump sum prize.